COBB...?

[Reel Draggin Tackle]

A while ago you passed me some contact info;
"Navionics is doing all the software development on the Navionics to HDS.
This is from a Navionics person who posts on another site. There will be a lot
of updates (I believe) with Navionics/HDS over the next few months, to get
everything corrected. But it's not bad as it is.

The Lowrance charts are very well done. The next update, due out any day,
will speed up the chart loading time.

greg.hunter@navionics.com is a good person to email at Lowrance for any
gps problems/suggestions. "

Is Greg at Lowrance or Navionics? I have a few software glitches (plotter/gps) I would like to discuss directly with someone inside Lowrance, if not Greg do you have a POC who is willing to listen? You can email me directly at sales@reeldraggintackle.com if you don't want to post it here.

[1987-cobb]

My mistake, Greg Hunter is with Navico. Here is a list of emails of people I
have been dealing with.
I passed on several Navionics problems that they were not aware of that
are supposed to be corrected hopefully next month.

Feel free to email any or all.

Jeff@navionics.com (seems to be very busy, has a blog on "the hull truth".

Aaron@Navionics.com (helpful)

greg.hunter@navico.com GPS customer service (good guy)

linda.colt@navico.com customer service (always very helpful)

[Reel Draggin Tackle]

Thanks Cobb.

[c21478]

Please remove Greg's email from this list. He has changed responsibilities within the company and no longer handles Customer Service issues.

In addition to and not tiring to be an a$$, but one of the quickest ways to not get good customer service with Lowrance is by contacting one of the persons listed above directly by email without 1st going through the standard 1-888 number and waiting on hold for a hour. That has always been one of the biggest gripes within there customer service dept. They prefer to not even use their initials when referring to them in a post. Someone always finds there email accounts and once it gets on the web it becomes a free for all.

I’ve had multiple occasions what I would call exceptional service and I would have loved to been able to post it on some of the web sites. Sometimes they were non-standard operations or that a particular person really went out of their way to help out. But even with the good publicity that the company would have received they requested that I not divulge the information because everyone else who finds out about it would expect a similar response or have contact info for some of the problem solvers within the company.

Case and point. The time stamp on the original post say 8-15-2009 at 4:22AM. I’m replying to this on 8-17-2009 at 7:35PM and already 33 views were made on this thread.

[1987-cobb]

In addition to and not tiring to be an a$$, but one of the quickest ways to not get good customer service with Lowrance is by contacting one of the persons listed above directly by email without 1st going through the standard 1-888 number and waiting on hold for a hour.

I'm sure most have experienced the long wait when calling the standard Lowrance
service number (which is 1-800-324-1356, not 1-888), before seeking other ways.
Service has always been good for me either way.

Linda Colts's email, phone number, and extention has been public information on
the internet for years. Greg made his email public information on "the hull truth"
blog when he was the lead while solving an ethernet/VHF noise problem.
Others are available. No secrets here. The Navionics reps make there emails
public information.
Easy to change an email address if any of them felt it was creating a problem
form themselves, and the last thing any of them would want to do is provide
poor customer service, in my opinion.

There are enough complaints even when service is good, and lots of competition!