Standard Horizon Service A+++++

[Reel World Sportfishing]

I had a problem With my 4-5 year old CP160 chart plotter that would not aquire a signal. I contacted them about repairs and was told to send it out to the left coast to their repair center. They called me to let me know when they received it and told me a tech would be contacting me in 2-3 days to let me know what the problem was. Well four days later I had not heard anything from them and was beginning to wonder what was going on. I get home that evening a th little lady hands me a package that was delivered earlier that day and it was from them. popped the box open and here is my chart plotter with a note stating the repairs they made and they even sent me the new antennea they tested the unit with. Problem was something with the circuit board of which they replaced. Now for the best part, the bill.
NADA repair at no charge even out of warranty. Now thats customer service. I thought this kind of service went the way of the dinos.
Just had to post anymore this kind of service is unheard of!!!

[B-Faithful]

That is great to know. I have a standard matrix vhf and have heard good things about their plotters. Being their cost, I should have considered them more when shopping (although I am happy with my garmin 2010c)

[rocksandblues]

great!
i had a similar experience. Broken contact on the back of my color gps. i sent it off to CA fully expecting to pay for the repair. Not only was it back before i could inquire about it, no charge to boot.

[lfreed]

I've had a CP160 since they first came out... have had 3 problems since I've had it - every time I've sent it out they've gotten it back to me promptly with no questions asked and NO BILL! I really wish everyone stood behind their product this well.

[Popster]

I had the same experience. Great company.