Results 1 to 9 of 9
  1. #1
    Join Date
    Jul 2003
    Posts
    3,010

    Default Thanks murphy's prop shop...!!

    AMAZING CUSTOMER SERVICE...THIS IS HOW YOU RUN AND TREAT A CUSTOMER...!!

    I HAD TO PICK UP A PROP YESTERDAY AM FOR MY PORT ENGINE...WELL WAS INA RUSH GOT DOWN THERE PICKED UP THE PROP AND RUSHED HOME TO GET IT ON THEN OFF TO COBIA FISH ..WELL GET THE RIG IN AT LESNER CITY RAMP..PUT IN GEAR TO REVERSE AND WERE NOT GOING ANYWHERE..LOL..STARTING TO SPIN A LITTLE...AND IT HIT NEW EXACTLY WHAT HAD HAPPEN...I PICKED UP A THE WRONG ROTATION ..LOL..SO I CALL MURPHY'S AT 12:PM THEY (CLOSE AT 12:30)...TELL THEM WHAT HAD HAPPEN...AND WHERE I WAS AND INSTEAD OF ME HAVING TO GO GET HE SENDS HIS GIRL DOWN WITH THE CORRECT PROP AND TOOLS TO CHANGE IT...THAT IS AMAZING CUSTOMER SERVICE IF YOU ASK ME..!!

  2. #2
    Join Date
    Jun 2002
    Posts
    1,819

    Default

    Well, how did you make out on the cobes??? Murphy's did an excellent job on my props after the guy I bought the boat from had ground them down with an angle grinder. He also drilled the props out when I switched from Mercs to E-Tec's so they would fit the new engines. Good folks and resonable too. Martin

  3. #3
    Join Date
    Jul 2003
    Posts
    3,010

    Default

    got one release...

  4. #4
    Join Date
    Mar 2005
    Posts
    2,157

    Default

    I agree --- These guys do what they say and deliver what they promise. They did my props (polished, tuned and balanced them) a few years ago and actually had them back to me 2 days earlier then promised! They even stamped my last name into the outer hub.

  5. #5
    Join Date
    Jul 2008
    Posts
    196

    Default

    Yea that sounds like A++++ customer support.. Will keep them on the list for the next time....
    thanks!!

  6. #6
    tonydivefish is online now Tidal Fish SUPER Commercial Subscriber - My business supports Tidal Fish
    Join Date
    Jun 2005
    Posts
    2,678

    Default

    everytime they had one of mine it's always been "faster & better" than expected.


  7. #7
    Join Date
    Sep 2002
    Posts
    824

    Default

    Jimmy I was sold on them when they let you walk with the prop before I called in the payment but that is awesome. I used to split my business between them and another shop now they'll get all my business.

  8. #8
    Join Date
    Jan 2002
    Posts
    39

    Default

    They have never let me down!

  9. #9
    Join Date
    Jan 2007
    Posts
    84

    Default

    Promise Less Deliver More! Keeps everyone happy! Definitely keep them in mind next time.

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