Hats off to an honest and fair Tackle shop. Left my Penn 330GTI for repair when I left on vacation and had a friend pick it up when it was ready. By mistake, he was given an old, beat up 330 to give to me. One look and I realized it wasn't my reel so I took it back to Oceans East on Northhampton. Butch was outstanding in handling my problem, even though there was no way I could prove it wasn't my reel. Yesterday, I picked up a virtually new Penn 330GTI!, newer and in better shape then the reel I originally turned in. I really appreciate the fair treatment I was given by Butch, the owner and staff of Oceans East.