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I work with the auto body shops, and have experienced no problems receiving any Ford parts for the last few weeks. The body shops have experienced a sudden increase in vehicle repairs in the last 2 weeks due to the holidays, and bad weather. Sounds like typical dealer BS…I recommend obtaining the itemized repair estimate with the parts backordered parts list, and call another area dealer to see if the parts are truly backordered. Most people do not realize that the “dealer body shops” are independent from the dealer. . I would pull your truck from the dealer, and take it to a independent shop and you will most likely receive a better repair, and service.